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Share this post : Facebook Twitter. Access Portal Settings. Choose to enable or disable the options by clicking on the toggle bar right beside the option label. Changes that you make under this section will be applied across your entire SalesIQ portal, including all operators, departments, and websites. Was this article portal
Open the Portal Management app. Save the changes. The chat widget is now embedded into the portal.
By default, the chat widget is displayed in minimized mode as follows:. Understand and create work streams Create and manage routing rules in Omnichannel Configure a portasl widget Embed chat widget in your website or Power Apps portal Render a live chat widget on the mobile app. Contents Exit focus mode.
Select Save to save the live chat work stream. Is this helpful? Yes No. You can also add other operator's addresses to mail them these stat reports.
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Still can't find what you're looking for? Write to us: support zohosalesiq.
System events : System-generated messages are shown for events, such as when an agent s a chat, or a chat is transferred to another agent. Pre-chat survey : If a survey has been configured by an admin, it's shown to bollywood chat user before the conversation is started.
This survey also helps the user connect to an appropriate agent. End chat : A customer can end the chat by selecting the Close chat button. A confirmation message is displayed before ending the chat.
For advanced configuration like embedding chat widget on specific web s, see Manage portal content. Add a chat widget Configure a pre-chat survey Configure agent display name Configure file attachment capability Create quick cuat Create and manage operating hours Create chat authentication settings Render a live chat widget on the mobile app.
Contents Exit focus mode.
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